FREQUENTLY ASKED QUESTIONS
At No Way Jose we only stock products that we have tried and tested ourselves. After a long research, we have decided to source our products from a mixture of suppliers; Fill, Sesi and Miniml. Not only do they supply products that have been developed in an ethical, sustainable and environmentally friendly way, but also they have the capacity to deliver the products in high volume refill drums, and collect them when empty to be reused and kept in circulation.
Fill: Fill range is made in their family run factory in Northamptonshire. They started in 2012 and they have been working on perfecting the range ever since, working closely with real chemists combining biodegradable ingredients to create simple, modern and effective cleaning, personal care and laundry products. Read more about them in https://www.fillrefill.co/about-us/
Sesi: In 2013 Paul and Rina started this social enterprise based in Oxfordshire. They supply sustainable detergents to shops, farmers markets, cooperatives and charity organisations. As a social enterprise, they re-inject funds into broadening their product list and branching out to create new partnerships and Refill Stations. Their focus is not profit, it’s to do good. Read more about them here https://sesi.org.uk/about-us
Miniml: Founded by Emma and Scott, they make everything in their soap factory in Yorkshire Dales using water supplied from The Yorkshire Moors. They source all their ingredients as locally as possible to ensure they leave miniml impact on our planet. All Miniml products are formulated and developed by their in-house chemists and tested by their passionate team of minimalists. Read more about them here https://minimlrefills.co.uk/pages/about-us
Bramley: Bramley are commitment to maintaining and preserving our beautiful natural environment, by only using the most natural ingredients available and won’t use anything that mother nature wouldn’t approve of. Right from the beginning, Bramley set out to change the crazy over use of plastics by providing refillable products. Their ingredients are bio-degradable and are safe to be washed into rivers and oceans making Bramley safe for the environment as well as your body. Wherever possible they use certified organic ingredients.
We only work with suppliers that use eco-friendly ingredients - non-toxic, cruelty-free, vegan, and biodegradable.
Although some of the products we sell have obtained an Allergy Free UK certificate, which demonstrates that the products are free from allergens, we encourage people with specific skin care conditions or allergies to take their normal level of care in reviewing the ingredients list. Check each product page description to see certificate information.
Fill laundry products are deliberately designed to be non bio (enzyme free). Bio laundry detergents contain enzymes - these may sometimes cause skin irritations for those with sensitive skin. It’s generally acknowledged that enzymes can require higher temperatures to be most effective or that they need a longer period of time to work.
Sesi Biological Laundy Liquid Scented has vegan enzymes which are not harmful for the environment.
Information about the ingredients can be found on each products’ page, as well as a link to the suppliers’ page where you can find more information.
We are not just an online zero-waste shop. We offer a plastic-free and closed-loop solution to home essential products. We use glass bottles for our refills, but we encourage people to use their own bottles if they want to refill more than the minimum amount we offer in NWJ glass bottles. Unlike other companies, we don’t use additional packaging to do the delivery. Although we know there are a lot of recyclable packaging options out there, our aim is to reduce waste over all.
We have a bottle/lid system so that we can refill the same product category always, avoiding cross-contamination.
Silver lids = Personal Care
Black lids = Cleaning
Gold = Coffee
Oils come in swing bottles with ceramic tops that can be washed and reused over and over again.
Additionally, each bottle has a label that specifies the product type, which means we will keep refilling with the same product.
High quality olive oil has a comparatively high solidifying temperature, so yes, the 'bits' are just the oil solidifying!
You've probably already noticed, but leave it at room temperature for a day or so and it will start to clear.
It's also unfiltered, so some sediment will naturally settle over time. This is how raw extra virgin olive oil comes straight from the press!
The clear olive oil we're used to in the UK is usually unnecessarily put through -often bleached- paper filters, for no reason other than to make the oil look cleaner.
Our number one priority is to tackle single use plastic, glass is a great alternative to plastic as it doesn’t lose quality when recycled, so can be reused and repurposed endlessly.
Is a system in which there is no waste, ensuring that the materials used remain constantly in use instead of being discarded.We offer a closed-loop delivery system, where every container is used and reused, again and again, avoiding it going to waste. Our circular mindset is extended to our suppliers. They work with closed-loop systems too, providing a fully zero-waste solution. When our refill drums are empty they pick them up, clean them, and reuse them. No waste in between!
We are minimizing CO2 emissions by sourcing all our products as locally as possible, delivering by bicycle or electric vehicle, using reusable containers and not adding any packaging for the delivery.
We always try to send it back for them to reuse again, when that’s not possible we try to recycle and reuse ourselves as much as possible.
When your bottles arrive back with us we will check that they have no cracks. Once we are happy that the bottles can be reused, we will wash them using a glasswasher. We do this with new bottles and between each refill.
Please rinse the bottles with hot water and soap to get out the remaining product that still might be left in there and let them air-dry. Please make sure you put the lids on the bottle when returning.
Liquid refills: We use 500ml, 1L glass bottles and 5L jerry cans (Sourced second hand). For thick liquids, such as body cream we use 300ml and 500ml wide neck jars.
Powder refills: We use 500g and 1kg wide neck jars.
Coffee refills: We use 500ml and 1L glass bottles. The weight capacity is 225g and 450g accordingly.
Oils refills: We use 750ml swing top glass bottles.
Minis: We use 100ml aluminium bottle, and 50ml aluminium jars.
Own containers: If you want to refill with your own containers, we will weight the final quality refilled to calculate price. There is no minimum or maximum quantity. See Q about 'Using own containers'.
We currently offer a totally contactless delivery service. however, if you are happy to open the door for a delivery, we will use the 2m rule to keep safe by standing back and allowing you to collect the products; and vice versa for us to collect empties.
We are following strict social distancing and hygiene protocol at our premises and when out and about, so that we minimise risk both to you and to ourselves.
Yes you can! We have tester sizes in most of the products. Our testers come in 80ml glass with an aluminium cap, which allows us to use and reuse over and over again. Don’t throw the tester bottle away, return it to us and get £1 credit for your next purchase. To find our tester sizes, go to each product page, choose 'First Fill', 'Glass' and 'Tester' under size.
Yes! There are multiple ways of doing it:
Home pick up + Home delivery - £5 (orders below £40): You can contact us to arrange a pick up service for your containers during our pre-established delivery days, refill them and deliver them during the next delivery day, after payment has been settled. For instance, if we pick up your containers on a Tuesday, we will send you the invoice for your refill within 24 hours of that. If you settle your payment within the following day, you will be able to receive your refills on the next delivery day which is Friday. You can contact us to arrange service.
Stockroom drop off + Home delivery £3 (orders below £40): You can contact us to arrange a drop-off slot where you can come to our stockroom (located in 97 Frithville Gardens, W12 7JQ) to drop your containers off, and we will then refill and deliver them during the next delivery day, after payment has been settled. For instance, if you drop-off your containers between Saturday and Tuesday, we will send you the invoice for your refill within 24 hours of that. If you settle your payment within the following day, you will be able to receive your refills on the next delivery day which is Friday.
Market drop off + Home delivery £3 (orders below £40): You can come and see us at one of our market stalls on Saturday to drop-off your containers, we will then refill and send you an invoice on Monday. As soon as you have settled your payment your delivery will be scheduled for the following delivery day.
Stockroom drop off + Stockroom pick up - FREE (No charge or minimum amount): You can contact us to arrange a drop-off slot where you can come to our stockroom (located in 97 Frithville Gardens, W12 7JQ) to drop your containers off, and we will then refill and invoice you within 24 hours. After payment has been settled, we will agree a pick up slot over email with you.
How the refill price is calculated: first we weight your empty container, then we refill it, weight it again and take out the weight of the container. Refill is based on 100ml price.
NOTE: No Waste Jose is not responsible for any cross contamination produced by dirty bottles.
You can cancel or change your order by noon before your delivery day. To do so please go to the contact us page.
For any undamaged product (unopened and in the same condition as received), simply return it within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) No Waste Jose LTD. has the right to decline a refund of the product if the item is not received in perfect conditions and cannot be resold, and (ii) Any fees associated with the cost of returning an item to No Waste Jose Ltd. will be covered by you.
We use 500ml, 1L glass bottles and 5L jerry cans (Sourced second hand). For thick liquids, such as body cream we use 250ml and 400ml wide neck jars.
Powder refills:We use 300g and 500g wide neck jars.
Coffee refills:We use 500ml and 1L glass bottles. The weight capacity is 200g and 400g accordingly.
Oils refills:We use 750ml swing top glass bottles.
You can request higher quantities if you use your own containers. Please get in contact to arrange.
All major cards and PayPal.
We deliver by cargo bike.
There is a £3 delivery charge per order. For orders above £40 delivery is free of charge.
We currently deliver to W1, W2, W3, W4, W5, W6, W8, W9, W10, W11, W12, W13, W14, SW5, SW6, SW7, NW6, NW8 & NW10. If you're close to these areas contact us, because we may be able to deliver to you.
We deliver on Tuesdays and Fridays from 9 am to 10 pm. Please order by 6 pm the day before your preferred delivery day.
No you don’t need to. Leave a comment in ‘Not going to be in?’ section when checking out to confirm your safe place. You can also leave a message if you want us to deliver on the following delivery day.If we miss you, we will try your neighbours or a secure place and notify you.
Yes, you will receive an email or text (depending what you choose at checkout) the evening prior your delivery.
Don’t worry, you can contact us the day before delivery if you forgot to mention your safe place at check out. In the morning of the delivery you will receive a text with a time slot, you can reply to it advising of a safe place too.If we miss you, we will try your neighbours or a secure area and notify you. Otherwise, we will attempt to deliver the next delivery day. For the latter, we will confirm over email to you.
As we are trying to be as zero-waste as possible, we don’t use any packaging to deliver your order.
Yes you can! Please use NWJHOME at checkout (this will discount the delivery charge). Collections are from our stockroom located in W12 7JQ. We will contact you to arrange a time slot within a day of receive your order.